- Free pickup in our shop(s)
- Returns and Exchanges are accepted within 30 days after delivery.
- Items must be Unworn and in Original Packaging.
- Shipping costs are not refunded on the original order
- We cover return shipping in Canada, once per order ( before starting your return or exchange make sure you have checked all the items in your order )
Final Sale Items
- Some items are marked final sale and do not qualify for exchanges or returns.
- Masks, Toques, and Insoles are final sale.
Special Promotions/Sale Pricing
- If your order had free shipping applied, the shipping ($12.95) will be withheld if your order after returns is less than the free shipping threshold.
- If your order qualified for a promo and no longer qualifies for the original promo after returning the item, you may receive a refund that is adjusted based on the promotion at the time of the original order.
- When shipping your item(s) back to us, please put them back in their original shoe box and mailer bag.
- If you no longer have the mailer bag, you can use a grocery bag or something similar and tape it closed.
- If your order came in a large box and you are only returning a portion of your order, please to do not ship it back in the large box, but rather send the item(s) back in something smaller, like a shopping/grocery bag taped shut. ** This preserves the original shoe box and reduces the environmental impact to ship the item(s) back.
- If you ship your item(s) back in an oversized box, it may be subject to a restocking fee.
- If we receive the item(s) back and they appear dirty, worn or are not in the original package, your order will be subject to a restocking fee.
Runs small True to size Runs large