Heyfolks Exchange and Return Policy

Return Policy

Exchanges

60 Days from Delivery

Returns

30 Days from Delivery

Items must be Unworn and in Original Packaging.

USA customers are responsible to ship the item back to us

If your order had shipping costs the original shipping will not refunded

If your order had free shipping applied, the shipping will be withheld if your order after returns is less than the free shipping threshold.

If your order qualified for a promo and no longer qualifies for the original promo after returning the item, you may receive a refund that is adjusted based on the promotion at the time of the original order.

Some items are marked final sale and do not qualify for exchanges or returns.

Masks, and Toques are final sale.
Start a return or exchange

Return Policy

  • Returns

    30 Days from Delivery

  • Exchanges

    60 Days from Delivery
Start Return or Exchange

  • Condition

    Items must be Unworn and in the Original Packaging.

  • Shipping

    • We cover return shipping in Canada, once per order. ( before starting your return or exchange make sure you have checked all the items in your order )
    • If your order had free shipping applied, the shipping will be withheld if your order after returns is less than the free shipping threshold.
    • Original shipping fees can not be refunded.

  • Promos and Codes

    If your order qualified for a promo and no longer qualifies for the original promo after returning the item, you may receive a refund that is adjusted based on the promotion at the time of the original order.

  • Final Sale Items

    • Some items are marked final sale and do not qualify for exchanges or returns.
    • Warehouse sale, and special event sale Items are Final Sale
    • Masks and Toques are final sale
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