Order Processing Timelines

Once your order has been placed, please allow 1 - 3 business days for your order to be processed. Most orders will be shipped within 1 business day. During sales, or times of high volume, please allow 3 - 7 business days for processing.

Shipping Timelines

Please note that shipping times are in addition to order processing times. 

On-time delivery guarantees have been suspended until further notice as Canada Post works through record levels. Customers across the country should expect delays with their parcel deliveries as Canada Post puts the safety of their people, and the communities they serve, first. We thank you for your patience and understanding during this time.

If you require delivery by a certain date, please contact us for further assistance. Heyfolks members receive discounted Purolator shipping options at checkout.

 

CANADA

All parcels within Canada will be shipped via Canada Post Expedited Parcel. All Parcel Delivery Time Standards are in accordance with Canada Post's guidelines.

British Columbia/Alberta

 1 - 3 business days (remote locations please allow up to 6 business days) 

Saskatchewan/Manitoba/Ontario

4 - 6 business days (remote locations please allow up to 13 business days)

Quebec

5 - 7 business days (remote locations please allow up to 13 business days)

NB/NS/PE/NL 

7 - 8 business days (remote locations please allow up to 13 business days)

YT/NT/NU

9 - 13 business days

USA

All packages shipped to the United States are shipped via Canada Post International Tracked Package.

• Shipping Times are 7 business days to all major USA centres (please allow up to 14 business days outside of major cities)
• All customs and duties taxes are the responsibility of the purchaser and may be charged at delivery by USPS (these fees are charged at USPS’ discretion). Heyfolks is not responsible for customs and duties taxes.

INTERNATIONAL

International shipping is available to most countries and will be shipped via Canada Post International Tracked Package 

• Please enter your Shipping Address at checkout to determine if shipping is available to your location
• Shipping Times are 7 - 14 business days (Please allow additional time for your order to be processed by customs. In rare cases we have seen parcels held for 2 - 4 weeks)
• All customs and duties taxes are the responsibility of the purchaser and may be charged at delivery by USPS (these fees are charged at USPS’ discretion in accordance with trade laws). Heyfolks is not responsible for customs and duties taxes.

DHL PRIORITY SHIPPING (USA/International Only)

Please refer to the shipping timeline given when you enter in your Shipping Address

• All customs and duties taxes are the responsibility of the purchaser and may be charged at delivery by DHL (these fees are charged at DHL’s discretion in accordance with trade laws). Heyfolks is not responsible for customs and duties taxes.